Tesco customers have been left frustrated and disappointed after the supermarket giant's app experienced technical issues for the second consecutive day, preventing hundreds of shoppers from completing or amending their online grocery orders.
The issue first came to light on Tuesday, with widespread reports of the app being inaccessible or crashing during checkout. By Wednesday evening, the situation had still not been resolved, leading to a fresh wave of customer complaints and mounting pressure on Tesco to provide clarity.
Disruption During Peak Ordering Hours
The problem surfaced shortly after 7pm on Wednesday when users began reporting issues on the popular outage monitoring site, DownDetector. The spike in complaints suggested a widespread malfunction with Tesco’s ordering system, leaving many customers panicked as they raced to complete their grocery orders before the standard cut-off time of 11:45pm.
Shoppers took to social media platform X (formerly Twitter) to express their frustration, with many unable to submit delivery orders due to error messages during the checkout process.
One irate user tweeted, “Tesco, your app has been down for ages! We need to checkout for our order, this is ridiculous.” Others echoed the sentiment, desperate for answers and a quick fix.
Ongoing Issues and Mounting Frustration
Despite Tesco’s assurance that a fix was being implemented, the technical glitch persisted well into the evening. Multiple users confirmed that they were still unable to access or complete their orders even at 8:30pm. A customer named Anthony Marshall tweeted to Tesco asking, “Any idea when the app problem will be resolved? Only a few hours until cut-off and I need to finish the order.”
Another frustrated shopper, Emma Hart, posted: “Hello, I’m trying to update my order for tomorrow but it keeps saying there’s a problem. Will this be fixed soon so I can update before the 11pm cut-off?”
Tesco responded to complaints with a generic message: “Thanks for taking the time to get in touch. We are aware of an issue on the site and our team are working hard to resolve this. Please can you try again later as we should have a fix in place shortly.”
Unfortunately, that reassurance did little to ease the stress for many customers facing the risk of incomplete or delayed orders.
Second Consecutive Day of Technical Trouble
This marks the second day in a row that Tesco’s app has faced widespread issues. On Tuesday, shoppers had already experienced similar downtime, prompting the supermarket to issue an apology. At the time, many customers were left scrambling to confirm or adjust their orders, only to be locked out of the system due to the glitch.
Outage reports tracked by DownDetector showed consistent spikes over both days, indicating that the app's problems were not limited to isolated incidents.
Shoppers Share Frustration on Social Media
Social media became a hotspot for frustrated Tesco customers venting their experiences. Many users shared how the app’s unreliability had disrupted their routine shopping plans.
One user, @morrison310, shared: “Have 15 mins to confirm my order for tomorrow (which still needs things adding), and the @Tesco app is down… brilliant. Last week the delivery got lost, this week I’ll have to cancel delivery as it will be missing stuff. Not fun.”
Another user, @HannahBrowne19, commented: “Same here - I had a slot booked, it went offline while I was adding to basket, came back on, went back off again, now it’s just come back online again but the slot has expired and now isn’t available! I know there are bigger problems, but it’s so frustrating!”
Others voiced concerns over not meeting minimum order values due to being unable to adjust their baskets. “I don’t want to be charged for being below the minimum order amount,” wrote @roseredwriting. “Your site says, ‘It’s not you, it’s us’ – but I still get charged if I can’t fix my order!”
What’s Next for Tesco?
While Tesco has assured customers that its technical team is working to resolve the issue, the lack of real-time updates and limited customer support during the incident has added to the frustration. For many loyal shoppers who rely on the app for weekly grocery deliveries, the outage has been a major inconvenience.
With online shopping now a vital part of many households’ routines, especially for the elderly, disabled, or those with busy schedules, customers expect better reliability from one of the UK’s largest supermarket chains.
It remains to be seen whether Tesco will issue further apologies, compensation, or public statements once the issue is fully resolved. In the meantime, customers are urged to check both the app and website periodically and stay updated via Tesco’s social media channels.
Boost Your Grades with Professional Assignment Help in the UK
Assignment Junkie is your trusted partner for academic success in the UK, offering top-quality writing services tailored to students’ unique needs. From essays and dissertations to case studies and reports, we provide comprehensive support across a wide range of subjects. Our team of expert writers ensures every project is original, well-researched, and delivered on time. Whether you're struggling with deadlines or complex topics, we’re here to help you succeed. We proudly specialise in My Assignment Help, making it easier for students to achieve their academic goals without stress. Choose Assignment Junkie for reliable, affordable, and professional academic assistance.
Source
