Sky TV has experienced a significant outage, leaving over 30,000 customers unable to access live television on Sky Q hardware. The issue began at approximately 9:20 pm on May 15, affecting customers across the UK and Ireland, with reports flooding in from major cities including Dublin, Limerick, and Cork.
The primary complaints have come from Sky Q users, who report blank screens, set-top boxes crashing, and error messages preventing access to television services. One of the most common error messages displayed during the outage stated, "You can't watch TV at the moment due to a connectivity problem." Attempts to load recordings resulted in prolonged loading screens displaying the message, "Please wait…"
While the bulk of the issues are concentrated on Sky Q boxes, Sky Glass and Sky Stream customers have reported fewer problems. Streaming services via the Sky Go app on devices like iPads remain operational, allowing some customers to access content despite the widespread disruptions.
Despite the widespread impact, Sky has yet to release an official statement identifying the cause of the outage. Independent monitoring site DownDetector recorded a sharp spike in complaints, peaking at over 33,000 reports from frustrated Sky customers.
Sky users took to social media to express their frustration with the outage. One customer on X (formerly Twitter) reported, "Loads reporting Sky TV boxes randomly turning themselves off and unable to turn on again without power cycling first."
Customers attempting to troubleshoot the issue have been advised to power cycle their devices and check their broadband connections. However, early reports indicate that broadband speeds and satellite signal strength are not the primary issues causing the outage.
If you are a Sky Q customer experiencing issues, consider the following steps:
Power Cycle Your Device: Turn off your Sky Q box, wait for a few minutes, and then turn it back on.
Check Online Services: Visit DownDetector or Sky’s official service status page to check for ongoing issues.
Try Sky Go: If you’re unable to watch content via Sky Q, attempt to access your channels through the Sky Go app.
As the outage continues, Sky customers are encouraged to monitor the company's official website and social media channels for further updates. With thousands of users still unable to access live television, the demand for a resolution is mounting.
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